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This page is under development and will be updated regularly.

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Frequently asked questions

Usere is an all-in-one marketing platform that combines social media, email marketing and AI content creation. The platform helps entrepreneurs and teams to be visible faster and more consistently without needing multiple tools.

Usere offers AI-driven content creation, planning and publishing of social media posts, email campaigns, WhatsApp Business communications, branding with AI, templates in your own branding and support for multiple languages.

You use Usere by creating an account and then connecting your social media and communication channels to the platform. Then, using our AI features, you can quickly write content, schedule your posts and publish them automatically via the dashboard, allowing you to centrally manage all your marketing activities.

Currently, Usere supports LinkedIn, Instagram, Facebook and Pinterest. These social media channels are available in every subscription and can be linked directly to the platform. In addition, we are continuously working on new integrations, such as TikTok and WhatsApp Business, which will be added in the future.

The number of emails depends on your subscription. The Starter package lets you send 5,000 emails per month, Pro 25,000 emails per month and Business 100,000 emails per month. Additional email bundles are easy to buy.

You can plan and publish unlimited social media posts on all linked channels with Usere , no matter which subscription you choose.

Yes, you can use multiple social media accounts within Usere. The number of users and companies depends on your subscription, and you can expand it with additional users or additional companies if needed.

General

Yes you can. You can convert your private social media account to a business account. After converting from private to business, you can easily link your account to Usere.

Check first to make sure it's a business account , as Usere currently only supports business accounts for links.

You can create the desired links in the Marketing module, under the Profiles section.

This is often related to the security tokens used by platforms such as Instagram, LinkedIn, Facebook and/or Pinterest. This is a security protocol of these platforms.
Solution: These platforms require you to relink your account after about 30 days.

Yes, we are in the midst of developing multiple integrations. Future integrations in the near future: WhatsApp Business and TikTok.

Social media links

Facebook profiles cannot be linked directly. You need to create a Facebook business page and link it.

Create:
Go to Facebook and click on the 'Pages' button or the flag icon in the navigation bar.

Choose option:
Select 'Create new page'.

Data Entry:
Name the page, choose a relevant category (e.g. 'Company', 'Product/Service', or 'Brand') and fill in the description.

Posting:
Click 'Create Page' to launch your business page.

Complete: Follow the instructions to add a profile picture, cover photo and contact details. You can then link this company page in Usere.

Instagram allows for more direct conversion, which simplifies interfacing with Usere .

Instellingen:
Go to your profile page in the Instagram app and tap the three horizontal lines (hamburger menu) at the top right.

Account:
Tap 'Settings and privacy' and then 'Account type and tools'.

Switch:
Select 'Switch to professional account' (or 'Change account type' > 'Switch to business account').

Category:
Choose the category that best suits your business.

Contact details:
Check and add any updated contact details. This account can now be linked to Usere as a business profile.

As with Facebook, you cannot link your personal LinkedIn profile directly. You need to create a LinkedIn Company page.

Navigate:
Click on the 'Work' icon (nine squares) in the top-right corner of the LinkedIn homepage.

Below:
Scroll down and click 'Create a business page'.

Choose Type:
Choose the type of page you want to create (e.g. 'Small business', 'Medium to large business', or 'Showcase page').

Details:
Enter the page name, your website URL, logo and other company details.

Create:
Click 'Create Page' and complete the set-up with a cover image and description. This page is the business profile that
Usere requires.

Pinterest offers easy conversion within account settings.

Settings:
Go to your profile on Pinterest and click the down arrow (or your profile picture) in the top-right corner to open the menu.

Conversion:
Click on 'Settings' and then select 'Account Management' (or 'Account Settings' on mobile).

Switching:
Look for the 'Switch to business account' (or 'Convert to business account') option.

Complete:
Enter your company name, website link and any other requested information. This converted account can now be linked to Usere as a business profile.

Company data and AI optimisation

You can 'feed' the AI with your company information in two key places:

Business settings module:
Enter the web address of your website here. The AI can then automatically extract a lot of information from your website already, such as your logo and house style colours used.

You can also edit this information manually.

Here you can post even more specific information about your company/organisation.

These details are then taken into account when generating your posts or emails. Previews are available to help you create the prompts correctly.